Policy Management Course
Gain expertise in policy management for public services. Master designing citizen complaint policies, defining roles and service standards, tracking cases using key metrics, and fostering continuous improvement through transparent and accountable practices. This course equips you with practical tools to enhance governance and service delivery.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Acquire practical skills to design, implement, and refine clear policies for handling citizen requests and complaints. Master defining roles, governance, accountability, service standards, tracking systems, legal compliance, change management, risk assessment, and leveraging feedback with KPIs for ongoing service enhancements.
Elevify Advantages
Develop Skills
- Design policy governance with clear roles, approvals, and accountability.
- Develop fair, lawful, and transparent citizen complaint procedures.
- Map end-to-end service workflows for requests and complaints.
- Implement case tracking, KPIs, and reporting for public services.
- Plan change implementation with training and risk mitigation.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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