Hospital Services Course
This course provides essential skills for improving hospital operations through data analysis, workflow optimization, and team coordination using proven methodologies like Lean and root cause analysis.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Hospital Services Course equips you with practical tools to streamline patient flow, cut down delays, and enhance daily operations. You'll learn to interpret performance dashboards, map out services, and analyse workflows using Lean principles, queueing theory, and root cause analysis. Design focused interventions, improve communication and coordination, and create sustainable improvement plans that better the experience for patients and staff.
Elevify Advantages
Develop Skills
- Build hospital dashboards: track flow, identify issues, and respond swiftly.
- Optimise patient flow: reduce ED waiting times, bed delays, and bottlenecks.
- Lead cross-team coordination: conduct huddles, use SBAR handoffs, and establish escalation paths.
- Apply Lean and RCA tools: uncover root causes and eliminate waste efficiently.
- Design rapid improvement plans: set SMART goals, run PDSA tests, and define clear RACI.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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