Patient Communication Skills Course
This course equips healthcare professionals with confident, compassionate skills for handling challenging patient talks, delivering bad news, end-of-life discussions, de-escalation, family conferences, and self-care strategies to prevent burnout and boost teamwork.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Gain skills to manage tough patient interactions with confidence using clear language, empathy, de-escalation methods, and SPIKES for bad news delivery. Practice scripts, family meetings, follow-up plans, and self-care routines to avoid burnout and improve team collaboration.
Elevify Advantages
Develop Skills
- Master tough conversations using SPIKES protocol, tone control, and body language effectively.
- Explain medical diagnoses in simple terms with teach-back methods and no jargon.
- Quickly de-escalate patient emotions like anger, denial, and fears using empathy techniques.
- Facilitate family meetings to align care wishes, discuss DNR orders, and record decisions.
- Safeguard personal wellbeing and team support through debriefs and burnout prevention.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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