Tourism and Leisure Reception Officer Training
Gain expertise in front-desk operations for resorts and nature parks. Develop skills in welcoming guests, enforcing safety and child protocols, supporting accessibility, managing complaints, and communicating clearly to ensure exceptional tourism and leisure experiences for all visitors.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This practical course equips you to confidently welcome international families, handle efficient check-ins and check-outs, and coordinate resort services. Master safety protocols, child-focused procedures, accessibility support, clear signage, written communications, and complaint resolution using professional language, empathy, and organisation for superior guest experiences.
Elevify Advantages
Develop Skills
- Resort operations mastery: manage check-in, services, and schedules efficiently.
- Guest reception skills: greet families warmly, verify bookings, and explain services promptly.
- Accessibility expertise: assist guests with special needs for safe and inclusive stays.
- Safety and child care protocols: implement rules, mitigate risks, and safeguard children.
- Complaint handling tactics: resolve issues calmly and provide suitable solutions.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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