PMR Agent Training
This course equips PRM agents with essential skills for airport operations. Participants learn U.S. regulations like ADA, FAA, and TSA, safe mobility assistance techniques, effective communication with cultural sensitivity, incident response protocols, and efficient procedures to provide safe, respectful service to passengers with reduced mobility in high-pressure environments.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Gain practical skills to assist passengers with reduced mobility confidently in airports. Master key regulations including ADA, FAA, and TSA, safe wheelchair handling, infection control, and time management. Develop clear communication, cultural awareness, risk assessment, incident handling, and use checklists for efficient, compliant support.
Elevify Advantages
Develop Skills
- Master PRM operations: triage passengers, optimise routes, and coordinate teams.
- Develop disability assistance: perform safe transfers, provide guides, and communicate respectfully.
- Ensure PRM compliance: apply ADA, FAA, TSA regulations in airport tasks.
- Handle PRM incidents: assess risks, document issues, and safeguard passenger rights.
- Maintain hygiene and safety: clean, use, and service mobility equipment properly.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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