Luxury Hotel Receptionist Training
This course equips aspiring luxury hotel receptionists with essential 5-star front desk skills, including VIP check-ins, efficient room allocation, coordination with hotel teams, ethical upselling, complaint handling, and overbooking management. Through practical scripts, templates, and workflows, participants will learn to deliver exceptional guest service, boost satisfaction, and advance their hospitality careers in high-end hotels.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Gain hands-on skills for luxury hotel front desk excellence, covering VIP guest handling, streamlined check-in processes, room allocation for early arrivals, team coordination with housekeeping, concierge, and bell staff, complaint resolution, ethical upselling, overbooking strategies, and ready-to-use communication templates to elevate guest experiences and hotel revenue.
Elevify Advantages
Develop Skills
- Master luxury front desk operations for seamless 5-star guest service.
- Coordinate PMS systems with housekeeping, concierge, and bell services.
- Develop ethical upselling techniques to enhance revenue and guest satisfaction.
- Excel in VIP handling, complaint resolution, and professional communication.
- Manage overbookings and incidents with calm, effective solutions.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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