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Hotel Front Desk & Reservations Training Course

Hotel Front Desk & Reservations Training Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

Acquire essential skills for handling calls, securing precise bookings, and confidently operating Property Management System tools. Master streamlined check-in and check-out processes, payment processing, ID checks, overbooking avoidance, effective guest communication scripts, and dispute handling. Utilise practical checklists to enhance time management, remain composed under stress, and provide professional service consistently.

Elevify Advantages

Develop Skills

  • Professional booking management: handle, record and verify reservations efficiently.
  • Proficient PMS usage: oversee check-ins, check-outs, folios and room availability.
  • Effective overbooking management: avoid problems, reassign guests and ensure satisfaction.
  • Expert billing and dispute resolution: correct accounts, handle payments and settle issues.
  • Superior front desk operations: apply checklists, manage priorities and maintain composure.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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