Hotel Front Desk & Reservations Training Course
5/5
Gain mastery in hotel front desk and reservations operations: proficiently manage calls, check-ins, billing, overbooking scenarios, and guest complaints. Perfect for travel and tourism professionals seeking impeccable service delivery and advancement in hotel management careers.

5.0 rating
4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Acquire essential skills for handling calls, securing precise bookings, and confidently operating Property Management System tools. Master streamlined check-in and check-out processes, payment processing, ID checks, overbooking avoidance, effective guest communication scripts, and dispute handling. Utilise practical checklists to enhance time management, remain composed under stress, and provide professional service consistently.
Elevify Advantages
Develop Skills
- Professional booking management: handle, record and verify reservations efficiently.
- Proficient PMS usage: oversee check-ins, check-outs, folios and room availability.
- Effective overbooking management: avoid problems, reassign guests and ensure satisfaction.
- Expert billing and dispute resolution: correct accounts, handle payments and settle issues.
- Superior front desk operations: apply checklists, manage priorities and maintain composure.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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