Hotel Front Desk & Reservations Training Course
Gain mastery in hotel front desk and reservations operations: proficiently manage calls, check-ins, billing, overbooking scenarios, and guest complaints. Perfect for travel and tourism professionals seeking impeccable service delivery and advancement in hotel management careers.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Acquire essential skills for handling calls, securing precise bookings, and confidently operating Property Management System tools. Master streamlined check-in and check-out processes, payment processing, ID checks, overbooking avoidance, effective guest communication scripts, and dispute handling. Utilise practical checklists to enhance time management, remain composed under stress, and provide professional service consistently.
Elevify Advantages
Develop Skills
- Professional booking management: handle, record and verify reservations efficiently.
- Proficient PMS usage: oversee check-ins, check-outs, folios and room availability.
- Effective overbooking management: avoid problems, reassign guests and ensure satisfaction.
- Expert billing and dispute resolution: correct accounts, handle payments and settle issues.
- Superior front desk operations: apply checklists, manage priorities and maintain composure.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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