Hotel Front Desk Receptionist Training Course
Gain essential skills for hotel front desk operations, including confident handling of check-ins, check-outs, billing disputes, noise complaints, and room delays. Master professional guest communication, basic PMS and POS systems, incident management, and stress resilience to ensure high-quality service and advance your hospitality career.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Acquire practical expertise in hotel front desk duties: manage guest arrivals, check-ins, check-outs, and room preparations effectively. Develop skills in professional communication, bilingual service phrases, resolving billing issues, handling incidents like noise or delays, using PMS and POS systems, maintaining documentation, and applying stress management to uphold service standards consistently.
Elevify Advantages
Develop Skills
- Guest communication mastery: handle check-in, complaints, and reviews with ease.
- Billing dispute resolution: audit folios, explain charges, and prevent double bills.
- Incident handling skills: manage noise, delays, and room issues with calm authority.
- PMS and POS proficiency: run check-ins, vouchers, refunds, and reversals fast.
- Peak-shift performance: triage guests, multitask, and stay resilient under stress.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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