Hotel Customer Service Protocols Course
Master hotel customer service protocols to ensure consistent, five-star guest experiences. This course covers front desk scripts, check-in and check-out standards, effective complaint handling, and seamless cross-department coordination, all tailored for professionals in travel and tourism. Gain practical skills to handle every guest interaction professionally from arrival to departure, including body language, recordkeeping, and feedback collection for memorable stays.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course provides clear, actionable standards for all guest interactions in hotels, from check-in to check-out. You will learn professional greetings, body language, scripts, shift checklists, inter-department coordination, and precise recordkeeping. Master complaint handling, de-escalation techniques, and feedback collection to ensure efficient, consistent, and exceptional guest experiences every time.
Elevify Advantages
Develop Skills
- Front desk scripting for consistent, polished greetings and farewells.
- Guest-first mindset applying hospitality principles in every hotel interaction.
- Shift coordination using checklists to align front desk with housekeeping and F&B.
- Check-in and check-out mastery with fast, accurate, guest-friendly protocols.
- Complaint resolution de-escalating issues with empathy, ownership, and clear logs.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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