Hospitality & Tourism Quality Management Course
Gain expertise in Hospitality and Tourism Quality Management using practical tools to monitor KPIs, establish service standards, mitigate risks, train staff, and leverage guest feedback for continuous enhancements throughout the travel and tourism experience. This equips you to elevate satisfaction and streamline operations effectively.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This Hospitality and Tourism Quality Management Course equips you with practical strategies to establish clear standards, track performance via KPIs like reviews and surveys, optimise guest journeys, define service levels, handle risks, and conduct audits. It includes ready-to-implement SOPs, checklists, and training plans to enhance guest satisfaction, minimise complaints, and maintain reliable operations across tourism sectors.
Elevify Advantages
Develop Skills
- Develop tourism KPIs by converting reviews and surveys into clear quality metrics.
- Create SMART service standards for each stage of the tourist journey.
- Develop SOPs, checklists, and SLAs to ensure consistent travel quality.
- Handle complaints efficiently through structured intake, escalation, and resolution processes.
- Drive ongoing improvements with risk analysis, audits, and PDCA cycles.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses come with a certificate?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an online course and how does it work?
PDF Course