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Hospitality & Tourism Quality Management Course

Hospitality & Tourism Quality Management Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This Hospitality and Tourism Quality Management Course equips you with practical strategies to establish clear standards, track performance via KPIs like reviews and surveys, optimise guest journeys, define service levels, handle risks, and conduct audits. It includes ready-to-implement SOPs, checklists, and training plans to enhance guest satisfaction, minimise complaints, and maintain reliable operations across tourism sectors.

Elevify Advantages

Develop Skills

  • Develop tourism KPIs by converting reviews and surveys into clear quality metrics.
  • Create SMART service standards for each stage of the tourist journey.
  • Develop SOPs, checklists, and SLAs to ensure consistent travel quality.
  • Handle complaints efficiently through structured intake, escalation, and resolution processes.
  • Drive ongoing improvements with risk analysis, audits, and PDCA cycles.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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