Reservations Agent Course
This course provides essential training for aspiring reservations agents, focusing on U.S. intercity rail travel. Participants will gain hands-on experience in analyzing client needs, researching rail options, building itineraries, advising on policies, and communicating professionally via email to ensure accurate and efficient booking processes.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Reservations Agent Course equips you with practical skills to research U.S. intercity rail options, compare operators, schedules, and service classes, and create clear round-trip proposals for routes like NYC–Washington. Learn to interpret client emails, ask targeted clarification questions, document reservations accurately, explain fare rules, manage changes and rebookings, and produce professional, client-ready confirmations every time.
Elevify Advantages
Develop Skills
- Client needs analysis: quickly decode travel emails into clear rail requests.
- Rail research mastery: compare U.S. train routes, schedules, classes, and fares.
- Option building: craft round-trip rail itineraries with smart price–time tradeoffs.
- Policy-savvy advising: explain fare rules, changes, refunds, and booking timing.
- Pro email communication: write sharp confirmations, changes, and rebooking offers.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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