Concierge Service Training
Master concierge service skills for luxury travel and tourism. Gain expertise in designing flawless evening itineraries, handling VIP reservations, personalising guest experiences, resolving problems swiftly, and creating memorable stays that foster loyalty and excellent reviews. This course equips you to deliver exceptional service from initial contact through to follow-up, ensuring guest satisfaction and repeat business.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Concierge Service Training teaches you to create seamless luxury evenings from initial contact to post-event follow-up. You will learn to align destinations with guest preferences, research fine dining and romantic pursuits, handle reservations and vendors, develop detailed timelines and transport plans, customise communications, arrange in-room atmospheres, and manage unexpected issues to maintain satisfaction and loyalty.
Elevify Advantages
Develop Skills
- Luxury itinerary design: craft seamless romantic city evenings end-to-end.
- VIP guest personalisation: tailor details, ambiance and surprises that impress.
- Concierge vendor mastery: secure prime tables, transport and special services swiftly.
- Service recovery skills: resolve issues, rebook plans and restore guest satisfaction.
- Professional follow-up: gather feedback, record preferences and encourage repeat visits.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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