Telephony Training
This course equips you with hands-on expertise in contemporary telephony, focusing on VoIP, SIP, and unified communications. Delve into selecting platforms, crafting numbering plans, designing call flows, ensuring security, managing rollouts, and swiftly resolving issues to provide dependable, superior voice services for your organisation.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Gain practical skills in modern VoIP and unified communications. Master platform assessment, call flow design, numbering plans, feature mapping to user needs, end-user training programs, rollout planning, and targeted troubleshooting for reliable calls, messaging, and voicemail.
Elevify Advantages
Develop Skills
- Design VoIP/UC solutions by selecting platforms, mapping features, and securing SIP trunks.
- Build numbering plans defining user groups, extensions, and PSTN porting procedures.
- Model UC call flows for presence, softphones, remote workers, queues, and voicemail.
- Lead UC rollout with communication plans, pilot phases, go-live support, and adoption strategies.
- Troubleshoot rapidly issues like softphone setup, logins, audio quality, and voicemail-to-email delivery.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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