Telephony Equipment Monitoring Course
Gain expertise in monitoring telephony equipment to ensure dependable voice services. Master switching structures, essential KPIs, alarm patterns and incident processes to identify issues quickly, safeguard service levels and maintain seamless carrier-grade telecom networks.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Acquire hands-on abilities in telephony equipment monitoring, covering switching frameworks, critical KPIs and alarm responses for swift voice fault detection and fixes. Utilise monitoring tools, conduct systematic troubleshooting, implement secure remedies and escalations, plus generate precise reports, tickets and logs ready for vendors to uphold top-tier voice service quality.
Elevify Advantages
Develop Skills
- Master telephony KPIs: monitor ASR, GoS, MOS and congestion live.
- Rapid incident handling: assess, prioritise and escalate efficiently.
- Switching fault diagnosis: analyse SS7/SIP traces and KPIs swiftly.
- Optimise monitoring interfaces: configure NMS/EMS for trunks, signalling and CPU.
- Produce reliable reports: craft tickets, timelines and RCA for vendors.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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