OTRS training
Master OTRS for effective service desk operations. Gain skills in designing ticket lifecycles, queues, SLAs, knowledge bases, automation, and dashboards to reduce resolution times, avoid SLA violations, and provide scalable IT support.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Learn to design OTRS queues, services, and SLAs for organised request handling and timely delivery. Master ticket states, mandatory fields, templates, knowledge base integration, assignment, escalation, dashboards, reports, and quality checks to monitor performance and enhance support operations.
Elevify Advantages
Develop Skills
- Design OTRS queues and SLAs to create efficient multi-level support structures.
- Master ticket lifecycle by configuring states, routing, and auto-assignment features.
- Build knowledge bases and templates for quick, reusable responses.
- Set up reporting and dashboards to monitor SLA compliance and service quality.
- Configure assignment and escalation processes for secure ticket handoffs.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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