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OTRS training

OTRS training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

Learn to design OTRS queues, services, and SLAs for organised request handling and timely delivery. Master ticket states, mandatory fields, templates, knowledge base integration, assignment, escalation, dashboards, reports, and quality checks to monitor performance and enhance support operations.

Elevify Advantages

Develop Skills

  • Design OTRS queues and SLAs to create efficient multi-level support structures.
  • Master ticket lifecycle by configuring states, routing, and auto-assignment features.
  • Build knowledge bases and templates for quick, reusable responses.
  • Set up reporting and dashboards to monitor SLA compliance and service quality.
  • Configure assignment and escalation processes for secure ticket handoffs.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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