Choose your language

OTRS training

OTRS training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

Learn to design OTRS queues, services, and SLAs for organised request handling and timely delivery. Master ticket states, mandatory fields, templates, knowledge base integration, assignment, escalation, dashboards, reports, and quality checks to monitor performance and enhance support operations.

Elevify Advantages

Develop Skills

  • Design OTRS queues and SLAs to create efficient multi-level support structures.
  • Master ticket lifecycle by configuring states, routing, and auto-assignment features.
  • Build knowledge bases and templates for quick, reusable responses.
  • Set up reporting and dashboards to monitor SLA compliance and service quality.
  • Configure assignment and escalation processes for secure ticket handoffs.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

FAQ

Who is Elevify? How does it work?

Do the courses come with a certificate?

Are the courses free?

What is the course duration?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course