Jira Service Desk training
4.8/5
Gain expertise in Jira Service Management Cloud for IT support. Master project setup, request portals, SLAs, queues, workflows, dashboards, and automation to reduce resolution times, improve customer satisfaction, and create scalable ITSM processes for top-performing tech teams.

4.8 rating
4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Master Jira Service Management Cloud through this practical course. Configure service projects, create user-friendly request types and portals, implement SLAs and automation, and develop queues for support teams. Set up approvals, workflows, dashboards, reports, and strategies for knowledge management, communication, and transitioning from email to portal support.
Elevify Advantages
Develop Skills
- Set up JSM projects efficiently using ITSM templates, roles, SSO, and licensing.
- Design intuitive request portals with clear types, forms, and user-friendly interfaces.
- Master SLAs, priorities, and scalable automation rules for service delivery.
- Engineer workflows including approvals, incident management, and secure transitions.
- Build dashboards, KPIs, reports, CSAT metrics, and executive-ready views.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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