IT troubleshooting training
This course equips participants with essential skills for real-world IT support. Master diagnosing and fixing email delivery problems, accelerating sluggish Windows laptops, stabilising chat and cloud apps, and recovering shared drive access via proven, structured troubleshooting methods relied upon by contemporary IT teams. Emphasising speed, reliability, and prevention, it prepares you to handle common incidents confidently and reduce future occurrences.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Gain expertise in efficient IT troubleshooting through this practical course. Learners will diagnose email delivery failures, resolve mailbox and gateway faults, and implement core SPF, DKIM, DMARC protocols. Address laptop slowdowns with Windows tools, enhance system performance, and execute secure fixes. Handle chat, cloud applications, and shared drive disruptions using systematic processes, effective communication, and proactive measures to minimise repeat problems.
Elevify Advantages
Develop Skills
- Diagnose email delivery: swiftly identify, analyse, and resolve undelivered messages.
- Optimise Windows laptops: leverage native diagnostics to fix performance lags rapidly.
- Stabilise cloud apps: quickly detect and correct chat and video disruptions.
- Repair network drives: reinstate shared file access, rights, and connections.
- Apply structured troubleshooting: use repeatable processes for diverse IT issues.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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