IT support technician training
Gain essential IT support expertise: resolve Wi-Fi, network, printer, USB, AV, and account issues manage tickets professionally with SLA adherence and effective communication to advance your career in help desk operations.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Acquire practical skills for IT support roles, covering ticket triage, SLAs, Windows accounts, Active Directory, Wi-Fi troubleshooting, printer fixes, and collaboration tools. Develop strong communication, documentation, and remote support abilities in this comprehensive programme.
Elevify Advantages
Develop Skills
- Wi-Fi and network diagnostics: Resolve connectivity issues using essential CLI commands.
- Printer and print server fixes: Address queues, spooler problems, and driver errors swiftly.
- Windows and Active Directory recovery: Handle login failures, account locks, and domain integration.
- User provisioning and file permissions: Set up accounts and secure shared resources efficiently.
- Help desk communication skills: Manage tickets, meet SLAs, and engage difficult users professionally.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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