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IT Support Technician Course

IT Support Technician Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The IT Support Technician Course equips you with practical skills to diagnose and resolve Windows performance problems, file sharing issues, Wi-Fi and local network faults, and printer errors using actual command-line tools and established checks. You will also pick up remote troubleshooting techniques, clear documentation practices, efficient incident prioritisation, and communication templates to settle issues more quickly and provide dependable, uniform support.

Elevify Advantages

Develop Skills

  • Windows troubleshooting: quickly resolve file sharing, printers, and desktop slowdowns.
  • Network diagnostics: employ ping, tracert, and Wi-Fi tools to fix outages swiftly.
  • Remote support: utilise RDP and command-line tools for secure, prompt assistance.
  • Incident triage: prioritise tickets based on impact, urgency, and SLA guidelines.
  • IT documentation: produce clear tickets, runbooks, and post-incident reports.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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