IT Support Technician Course
This course provides hands-on training in IT support, focusing on troubleshooting Windows systems, network issues, remote assistance, incident management, and documentation to deliver efficient and reliable technical support.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The IT Support Technician Course equips you with practical skills to diagnose and resolve Windows performance problems, file sharing issues, Wi-Fi and local network faults, and printer errors using actual command-line tools and established checks. You will also pick up remote troubleshooting techniques, clear documentation practices, efficient incident prioritisation, and communication templates to settle issues more quickly and provide dependable, uniform support.
Elevify Advantages
Develop Skills
- Windows troubleshooting: quickly resolve file sharing, printers, and desktop slowdowns.
- Network diagnostics: employ ping, tracert, and Wi-Fi tools to fix outages swiftly.
- Remote support: utilise RDP and command-line tools for secure, prompt assistance.
- Incident triage: prioritise tickets based on impact, urgency, and SLA guidelines.
- IT documentation: produce clear tickets, runbooks, and post-incident reports.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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