IT Support Course
This course equips learners with essential IT support skills for troubleshooting Windows, networking, peripherals, and Microsoft 365 issues, emphasizing efficient ticketing and user support.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This IT Support Course provides practical, step-by-step skills to resolve Windows 10 performance issues, diagnose VPN and remote connectivity problems, and fix printer and peripheral errors quickly. Learn clear ticket triage, user communication, and escalation, plus Microsoft 365 identity troubleshooting, effective interviewing, and documentation so you can deliver reliable, efficient support in any environment.
Elevify Advantages
Develop Skills
- Windows performance fixes: quickly diagnose slow PCs with built-in tools.
- VPN and remote access: resolve auth, DNS, and client issues fast.
- Printer and peripheral support: pinpoint driver, queue, and network faults.
- Microsoft 365 identity: troubleshoot MFA, lockouts, and sign-in failures.
- Pro IT ticketing: triage, document, and communicate clearly in short cycles.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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