digital mediation training
This course trains professionals to confidently assist vulnerable users with digital public services. It covers designing intuitive onboarding, ensuring accessibility, teaching online safety, mapping workflows for services like health bookings and unemployment claims, and using data for ongoing improvements. Participants gain practical skills to support hesitant users effectively.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Gain skills to guide users confidently through online public services. Master designing intuitive onboarding, supportive communication scripts, and clear guidance for hesitant users. Learn accessibility, safety, privacy best practices, and step-by-step workflows for health appointments and unemployment benefits, plus tools for evaluation and refinement.
Elevify Advantages
Develop Skills
- Design seamless digital onboarding for user-friendly first experiences.
- Apply inclusive UX strategies for diverse users with literacy or accessibility needs.
- Coach on safety essentials like passwords, 2FA, scams and consent clearly.
- Map complex service workflows into simple, guided steps.
- Use data insights from usage, errors and feedback to enhance support.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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