Customer Relationship Management Course
This course equips learners with essential skills to implement and optimize CRM systems for improved customer engagement and business performance.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This Customer Relationship Management Course teaches you how to design a practical CRM data model, clean and migrate records, and build reliable dashboards for pipeline, revenue, and support performance. Learn to define secure roles, protect sensitive fields, and configure audit trails while creating automated lead, ticket, and follow-up workflows that drive adoption, clear reporting, and measurable business results.
Elevify Advantages
Develop Skills
- Design CRM data models: map Accounts, Contacts, Leads, and Deals fast.
- Build clean CRM databases: dedupe, standardise, and validate customer data.
- Configure secure CRM access: set roles, field security, and audit trails.
- Automate sales and support: create lead routing, SLAs, and ticket workflows.
- Create executive CRM dashboards: track MRR, churn, pipeline, and support KPIs.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.

Giulio CarloPrompt Engineering Student
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