ServiceNow Administration Course
This course provides hands-on training in ServiceNow administration, focusing on incident management, form customization, SLA configuration, automation, and reporting to improve operational efficiency.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The ServiceNow Administration Course equips you with practical skills to set up Incident Management for real-world applications. Learn to create efficient forms, implement UI policies, and manage fields to enhance data quality. Set up SLAs, escalations, and automated routing, then develop clear reports and dashboards that boost visibility, accelerate resolution, and enable data-driven decisions in your organisation.
Elevify Advantages
Develop Skills
- Design optimised Incident forms: streamline fields, layout, and user experience.
- Configure Incident SLAs: set timers, pause rules, and breach targets quickly.
- Automate routing: build smart assignment rules with Flow Designer and Business Rules.
- Customise forms safely: add fields, UI Policies, and client logic with best practices.
- Build ServiceNow reports and dashboards: surface KPIs and manager-ready insights.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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