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ServiceNow Administration Course

ServiceNow Administration Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The ServiceNow Administration Course equips you with practical skills to set up Incident Management for real-world applications. Learn to create efficient forms, implement UI policies, and manage fields to enhance data quality. Set up SLAs, escalations, and automated routing, then develop clear reports and dashboards that boost visibility, accelerate resolution, and enable data-driven decisions in your organisation.

Elevify Advantages

Develop Skills

  • Design optimised Incident forms: streamline fields, layout, and user experience.
  • Configure Incident SLAs: set timers, pause rules, and breach targets quickly.
  • Automate routing: build smart assignment rules with Flow Designer and Business Rules.
  • Customise forms safely: add fields, UI Policies, and client logic with best practices.
  • Build ServiceNow reports and dashboards: surface KPIs and manager-ready insights.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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