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Jira Service Management Course

Jira Service Management Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This Jira Service Management Course teaches you how to design clear request types, categories, and forms, define priorities and SLAs, and build smart queues that route work to the right team. You will configure user access, intake channels, and communication templates, map real-world workflows, add automation, and create reports and dashboards that reduce incident volume, cut resolution times, and continuously improve service quality.

Elevify Advantages

Develop Skills

  • Design JSM workflows: map business processes into clear, efficient ticket flows.
  • Configure request types: build practical IT portals with smart required fields.
  • Set priorities and SLAs: define targets, queues, and routing for fast resolution.
  • Optimize ticket intake: tune portals, email channels, and communication templates.
  • Build JSM reports: track MTTR, SLA breaches, and trends for continuous improvement.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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