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Technical Support Fundamentals Course

Technical Support Fundamentals Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The Technical Support Fundamentals Course equips you with practical skills to manage real incidents confidently. Learn systematic troubleshooting for performance problems, straightforward printer diagnostics, and step-by-step network connectivity checks. Develop solid communication practices, from empathetic user interactions to concise ticket documentation, prioritisation, triage, and escalation to resolve issues more quickly and dependably.

Elevify Advantages

Develop Skills

  • Performance troubleshooting: quickly diagnose CPU, memory, disk, and network issues.
  • Network diagnostics: use ping, tracert, and DNS tools to resolve connectivity faults.
  • Printer support: fix queues, drivers, spooler errors, and know when to escalate.
  • Incident triage: prioritise tickets by impact and urgency for rapid, focused response.
  • User communication: apply clear, empathetic scripts for chat, email, and phone support.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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