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Aided Course

Aided Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course teaches you to evaluate existing support processes, reduce duplicate tickets, and create streamlined automated systems for handling tickets from start to finish. You will develop actionable guides for common issues like password resets and VPN access, monitor performance with key metrics and visual dashboards, and leverage scripts, ready-made templates, and AI solutions to minimise hands-on tasks, boost system reliability, enhance security measures, and elevate user experience daily.

Elevify Advantages

Develop Skills

  • Map IT support workflows to identify bottlenecks, inefficiencies, and automation opportunities swiftly.
  • Develop playbooks for password resets and VPN access to enable quick, traceable, and error-free fixes.
  • Design automated ticket management flows covering intelligent intake, prioritisation, assignment, and completion.
  • Create reliable scripts and templates to eliminate repetitive tasks through secure, validated automations.
  • Monitor key IT support metrics with dashboards tracking service levels, first-contact resolutions, ticket volumes, and user satisfaction.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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