Aided Course
Aided Course equips IT professionals with strategies to automate support operations, lower ticket numbers, and accelerate issue resolution using detailed playbooks, custom scripts, AI recommendations, and performance metrics—transforming routine password and VPN problems into smooth, data-informed processes that save time and improve service quality.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course teaches you to evaluate existing support processes, reduce duplicate tickets, and create streamlined automated systems for handling tickets from start to finish. You will develop actionable guides for common issues like password resets and VPN access, monitor performance with key metrics and visual dashboards, and leverage scripts, ready-made templates, and AI solutions to minimise hands-on tasks, boost system reliability, enhance security measures, and elevate user experience daily.
Elevify Advantages
Develop Skills
- Map IT support workflows to identify bottlenecks, inefficiencies, and automation opportunities swiftly.
- Develop playbooks for password resets and VPN access to enable quick, traceable, and error-free fixes.
- Design automated ticket management flows covering intelligent intake, prioritisation, assignment, and completion.
- Create reliable scripts and templates to eliminate repetitive tasks through secure, validated automations.
- Monitor key IT support metrics with dashboards tracking service levels, first-contact resolutions, ticket volumes, and user satisfaction.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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