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Support Training

Support Training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course equips you with practical tools for managing sensitive online chats confidently. Master trauma-informed communication, crisis de-escalation techniques, and concise compassionate messaging within time and length constraints. Develop expertise in ethical boundaries, privacy protection, referrals, and follow-up care, while prioritising your wellbeing via self-care, supervision, and continuous professional growth in a streamlined, impactful format.

Elevify Advantages

Develop Skills

  • Trauma-informed chat communication: respond clearly, empathetically, and safely.
  • Online crisis de-escalation: soothe intense emotions and recognise escalation triggers.
  • Ethical digital support: safeguard privacy, clarify boundaries, and log interactions.
  • Swift referral expertise: connect users to crisis, housing, and mental health services.
  • Helper resilience: combat vicarious trauma using effective self-care strategies.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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