Support Training
Support Training equips social workers and helpers with essential tools for delivering trauma-informed chat support, mastering crisis de-escalation, upholding ethical boundaries, and making effective referrals. Participants learn to craft clear, compassionate messages that safeguard user safety, privacy, and their own mental wellbeing in high-pressure digital environments.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course equips you with practical tools for managing sensitive online chats confidently. Master trauma-informed communication, crisis de-escalation techniques, and concise compassionate messaging within time and length constraints. Develop expertise in ethical boundaries, privacy protection, referrals, and follow-up care, while prioritising your wellbeing via self-care, supervision, and continuous professional growth in a streamlined, impactful format.
Elevify Advantages
Develop Skills
- Trauma-informed chat communication: respond clearly, empathetically, and safely.
- Online crisis de-escalation: soothe intense emotions and recognise escalation triggers.
- Ethical digital support: safeguard privacy, clarify boundaries, and log interactions.
- Swift referral expertise: connect users to crisis, housing, and mental health services.
- Helper resilience: combat vicarious trauma using effective self-care strategies.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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