Conflict Resolution Methods & Group Dynamics Course
This course equips social workers with essential skills to navigate complex group dynamics confidently. Delve into conflict resolution strategies, de-escalation techniques, restorative practices, and trauma-informed facilitation methods to ease tensions, foster trust, and ensure support groups remain safe, inclusive, and effective for all participants.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Gain confidence in facilitating challenging support groups through proven conflict resolution techniques and trauma-sensitive approaches. Master reading group dynamics, de-escalating conflicts, establishing norms, handling disruptions, and safeguarding your wellbeing with practical tools, scripts, and plans for immediate use in community environments.
Elevify Advantages
Develop Skills
- Lead support groups by applying key group dynamics principles in practical sessions.
- Quickly defuse conflicts using Nonviolent Communication, de-escalation tactics, and trauma-aware scripts.
- Safely manage challenging behaviours like sarcasm, side conversations, and dominance.
- Create targeted interventions with plans for 3-4 impactful conflict resolution sessions.
- Safeguard personal wellbeing through ethical practices, firm boundaries, and anti-burnout strategies.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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