Quality Management in Archives and Libraries Course
Enhance cataloging accuracy and user service excellence in archives and libraries through effective quality management practices. Gain skills to identify errors swiftly, define SMART objectives, monitor vital performance indicators, mitigate risks, and implement straightforward processes that elevate precision, uniformity, and customer contentment in library operations.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course equips you to evaluate cataloging and user service issues, create precise quality indicators, and establish SMART, measurable goals. Master practical workflows for identifying errors, gathering feedback, and monitoring services, while developing action plans, handling risks, and maintaining improvements using straightforward tools, templates, and continuous training methods.
Elevify Advantages
Develop Skills
- Design quality metrics to establish clear indicators for cataloging and service performance.
- Write SMART objectives to define precise, measurable quality targets for library settings.
- Implement cataloging QA workflows to quickly detect, fix, and avoid record and MARC errors.
- Improve user services by standardising desk scripts, surveys, and feedback mechanisms.
- Plan for risks and actions to identify hazards, execute remedies, and maintain quality advancements.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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