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Telephone Switchboard Training

Telephone Switchboard Training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

Acquire practical skills to confidently operate modern PBX and multi-line telephone systems. Master professional greetings, hold procedures, de-escalating upset callers, efficient call routing, error handling, call logging, confidentiality protocols, voicemail management, and call forwarding for precise and high-quality service delivery.

Elevify Advantages

Develop Skills

  • Professional call management: Handle multi-line PBX traffic calmly and precisely.
  • De-escalation techniques: Calm upset callers and convey difficult news respectfully.
  • Efficient call routing: Screen, prioritise, and transfer executive calls seamlessly.
  • Rapid error recovery: Correct misrouted or dropped calls swiftly and log details clearly.
  • Strict confidentiality: Manage sensitive HR, legal, and executive calls securely.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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