Telephone Switchboard Training
This course equips participants with essential skills for telephone switchboard operations in secretariat roles. Learners will proficiently manage multi-line PBX systems, route calls effectively under pressure, apply professional scripts, handle sensitive discussions discreetly, log incidents accurately, and provide calm, reliable service consistently across all interactions.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Acquire practical skills to confidently operate modern PBX and multi-line telephone systems. Master professional greetings, hold procedures, de-escalating upset callers, efficient call routing, error handling, call logging, confidentiality protocols, voicemail management, and call forwarding for precise and high-quality service delivery.
Elevify Advantages
Develop Skills
- Professional call management: Handle multi-line PBX traffic calmly and precisely.
- De-escalation techniques: Calm upset callers and convey difficult news respectfully.
- Efficient call routing: Screen, prioritise, and transfer executive calls seamlessly.
- Rapid error recovery: Correct misrouted or dropped calls swiftly and log details clearly.
- Strict confidentiality: Manage sensitive HR, legal, and executive calls securely.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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