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Switchboard Operator Training

Switchboard Operator Training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This practical course equips participants to become proficient switchboard operators, managing calls with efficiency and precision. Key areas include modern telephony features, effective greetings, accurate caller routing through targeted questioning, call prioritisation, queue and time management, escalation protocols, message templates, documentation practices, and leveraging performance metrics for ongoing service enhancements.

Elevify Advantages

Develop Skills

  • Professional call handling: master greetings, tone, and clear transfers fast.
  • Priority call routing: apply SOPs to triage, escalate, or message in seconds.
  • Multi-line management: handle queues, holds, and callbacks with calm control.
  • Telephony tools fluency: use PBX, VoIP, IVR, and analytics for smoother service.
  • Continuous improvement: track ASA, AHT, and quality to refine receptionist work.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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