Switchboard Operator Training
Gain expertise in modern switchboard operations for secretariat positions. Efficiently manage high-volume calls, prioritise queues using professional scripts, handle urgent escalations while safeguarding confidentiality, and monitor performance metrics to provide swift, precise executive-level telephone support.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This practical course equips participants to become proficient switchboard operators, managing calls with efficiency and precision. Key areas include modern telephony features, effective greetings, accurate caller routing through targeted questioning, call prioritisation, queue and time management, escalation protocols, message templates, documentation practices, and leveraging performance metrics for ongoing service enhancements.
Elevify Advantages
Develop Skills
- Professional call handling: master greetings, tone, and clear transfers fast.
- Priority call routing: apply SOPs to triage, escalate, or message in seconds.
- Multi-line management: handle queues, holds, and callbacks with calm control.
- Telephony tools fluency: use PBX, VoIP, IVR, and analytics for smoother service.
- Continuous improvement: track ASA, AHT, and quality to refine receptionist work.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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