Reception Technique Course
Elevate your front desk expertise with this course designed for Secretariat professionals. Acquire skills in guest greetings, cultural awareness, complaint resolution, and inter-departmental collaboration to ensure efficient check-ins, safeguard privacy, and provide exceptional five-star hospitality experiences that exceed expectations.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course equips you with vital front desk competencies for seamless, professional guest interactions. Master check-in and check-out protocols, reservation management, payment transactions, and data privacy compliance. Hone communication skills, complaint management, and service recovery techniques, while liaising effectively with housekeeping, maintenance, concierge, and food & beverage teams. Build assurance in serving international guests, overcoming language challenges, and fulfilling unique requests via targeted hands-on sessions.
Elevify Advantages
Develop Skills
- Master front desk operations through realistic check-in, check-out, and payment simulations.
- Cultivate professional reception poise with assured greetings and precise room information delivery.
- Excel in guest interactions by managing calls, emails, and directions with refined clarity.
- Resolve complaints swiftly using proven de-escalation and recovery strategies.
- Optimise cross-department workflows with housekeeping, F&B, and maintenance teams.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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