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Reception and Switchboard Hostess Training

Reception and Switchboard Hostess Training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

Enhance your front desk capabilities with this hands-on Reception and Switchboard Hostess Training course. Master efficient desk organisation, professional telephone etiquette, streamlined visitor management procedures, and ready scripts for routine and challenging scenarios. Build strong security consciousness, confidentiality standards, and stress resilience to manage high-pressure periods with poise, ensuring a professional and dependable first impression daily.

Elevify Advantages

Develop Skills

  • Design efficient front desk workflows for quick and organised reception and switchboard operations.
  • Handle professional phone interactions by greeting, routing, and managing multiline calls smoothly.
  • Manage visitors and lobby effectively through guest registration, waiting area control, and VIP access.
  • Master difficult interactions using proven scripts to calm upset callers and visitors.
  • Apply security and confidentiality protocols including access control, privacy measures, and logging at reception.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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