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Reception Agent Training

Reception Agent Training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course equips you with essential skills to handle check-in processes, manage Property Management System workflows, and apply payment protocols confidently. You will learn to prioritise guests during peak times, manage room upgrades, overbookings, and special requests, while using effective communication scripts for policy explanations and resolving conflicts, ensuring seamless arrivals, stays, and departures.

Elevify Advantages

Develop Skills

  • Master rapid check-ins: optimise PMS workflows and room assignments efficiently.
  • Excel in front desk management: prioritise guests, multitask, and handle peak-hour demands.
  • Ensure secure transactions: implement hotel policies for card payments, cash, and ID verification.
  • Handle diverse guest scenarios: manage walk-ins, upgrades, late check-outs, and family bookings.
  • Deploy conflict resolution: de-escalate situations, provide solutions, and record incidents effectively.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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