Reception Agent Training
Gain mastery in Reception Agent skills for front desk roles: expertly manage check-ins, Property Management Systems, payments, guest requests, and conflicts. Develop prioritisation techniques, communication scripts, and service recovery methods to provide smooth and professional guest experiences consistently.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course equips you with essential skills to handle check-in processes, manage Property Management System workflows, and apply payment protocols confidently. You will learn to prioritise guests during peak times, manage room upgrades, overbookings, and special requests, while using effective communication scripts for policy explanations and resolving conflicts, ensuring seamless arrivals, stays, and departures.
Elevify Advantages
Develop Skills
- Master rapid check-ins: optimise PMS workflows and room assignments efficiently.
- Excel in front desk management: prioritise guests, multitask, and handle peak-hour demands.
- Ensure secure transactions: implement hotel policies for card payments, cash, and ID verification.
- Handle diverse guest scenarios: manage walk-ins, upgrades, late check-outs, and family bookings.
- Deploy conflict resolution: de-escalate situations, provide solutions, and record incidents effectively.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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