Public Reception Training
Gain essential public reception skills for secretariat positions. Master document handling, visitor guidance, queue management, conflict resolution, and clear communication across in-person, phone, and email channels. Uphold data confidentiality and remain composed under pressure for efficient daily operations.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course equips you with practical skills to manage visitors confidently and efficiently. You will learn to handle missing documents, guide transactions, organise queues, safeguard confidentiality, and comply with legal requirements. Build expertise in clear communication, conflict resolution, stress management, and use effective phone and email templates for professional public service.
Elevify Advantages
Develop Skills
- Reception basics: manage IDs, missing documents, and follow-ups easily.
- Control visitor flow: handle queues, signage, and directions in busy settings.
- Resolve conflicts: calm upset visitors and de-escalate issues safely.
- Communicate professionally: apply clear scripts, tone control, and active listening.
- Provide multi-channel service: ensure consistent info via phone, email, and face-to-face.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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