Administrative Reception Training
Master front-desk excellence through Administrative Reception Training. Develop clear phone and email communication skills, effectively manage visitors and complaints, remain composed under pressure, and deliver professional, reliable support akin to Secretariat-level service for executives. This course equips you with practical tools to enhance operations and boost client satisfaction.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Administrative Reception Training enhances front-desk proficiency with skills in clear phone communication, professional email composition, and efficient visitor management. Participants learn call scripts, greetings, complaint handling, service recovery techniques, time management, queue oversight, and multilingual assistance. This concise, hands-on course provides immediate tools to optimise daily workflows and elevate client satisfaction.
Elevify Advantages
Develop Skills
- Professional reception conduct: greet, guide, and protect visitor privacy.
- Phone mastery: handle calls, complaints, holds, and messages with confidence.
- Clear business writing: craft concise, polite emails, notices, and handovers.
- Visitor flow control: manage check-ins, queues, and hosts during busy periods.
- Service recovery tactics: resolve conflicts, de-escalate, and restore trust fast.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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