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Administrative and Reception Employee Training

Administrative and Reception Employee Training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course equips admin and reception staff with practical skills to handle visitors, calls, and deliveries confidently. You will master greeting protocols, call handling and de-escalation techniques, visitor logging and badging, package management procedures, and efficient documentation processes. Enhance opening routines, safeguard privacy, manage high-pressure scenarios calmly, and implement standards for reliable front desk excellence.

Elevify Advantages

Develop Skills

  • Master front desk setup: open, organise, and ready a professional reception area.
  • Handle visitor and package intake: log, check, badge, and direct deliveries accurately.
  • Excel in phone etiquette and routing: manage queues, transfers, and scripts effortlessly.
  • Communicate in-person effectively: greet, calm tensions, and secure visitor privacy assuredly.
  • Control stress at reception: remain composed, prioritise tasks, and boost KPIs swiftly.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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