Administrative and Reception Employee Training
Gain expertise in front desk operations through professional reception techniques, visitor and package handling workflows, phone etiquette, and stress management strategies. Perfect for admin staff aiming to provide seamless service, uphold confidentiality, and tackle challenges with poise and efficiency.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course equips admin and reception staff with practical skills to handle visitors, calls, and deliveries confidently. You will master greeting protocols, call handling and de-escalation techniques, visitor logging and badging, package management procedures, and efficient documentation processes. Enhance opening routines, safeguard privacy, manage high-pressure scenarios calmly, and implement standards for reliable front desk excellence.
Elevify Advantages
Develop Skills
- Master front desk setup: open, organise, and ready a professional reception area.
- Handle visitor and package intake: log, check, badge, and direct deliveries accurately.
- Excel in phone etiquette and routing: manage queues, transfers, and scripts effortlessly.
- Communicate in-person effectively: greet, calm tensions, and secure visitor privacy assuredly.
- Control stress at reception: remain composed, prioritise tasks, and boost KPIs swiftly.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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