4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Key Account Manager Training offers a practical, step-by-step method to secure renewals and fuel expansion in complex retail CX settings. Gain skills to assess account risks and opportunities, identify stakeholders, plan targeted interactions, develop value propositions supported by ROI, and formulate a 12-month strategy with defined KPIs, timelines, and steps to fortify relationships and enable lasting growth.
Elevify Advantages
Develop Skills
- Account diagnosis: spot churn, upsell gaps, and set sharp renewal KPIs fast.
- Stakeholder mapping: target retail decision-makers with tailored value stories.
- Retail CX insight: link NPS, CSAT, and CLTV to concrete sales opportunities.
- Value proposition design: build ROI-backed pitches that win strategic meetings.
- 12-month account planning: schedule actions to protect renewals and drive 20% growth.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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