4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The After-sales Course demonstrates how to create a straightforward post-sale journey, develop effective onboarding and 90-day adoption plans, and avoid customer loss through prompt actions. You will learn to monitor the appropriate KPIs, conduct health and account reviews, and apply simple communication templates for onboarding, product adoption, renewals, and upsell chances, ensuring every account gains clear value and is set for growth.
Elevify Advantages
Develop Skills
- Design post-sale journeys: outline stages, risks, and objectives for renewals.
- Build 90-day onboarding plans: promote early adoption and quick time-to-first-value.
- Detect churn risk: interpret usage indicators and activate rapid intervention strategies.
- Craft impactful customer emails: for welcomes, adoption, renewals, and upsells.
- Plan value-driven upsells: identify expansion opportunities and work with Sales.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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