Log in
Choose your language

Customer Service and Retention Course

Customer Service and Retention Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

The Customer Service and Retention Course equips you with practical tools to manage complaints with confidence, recover tricky in-store situations, and convert issues into customer loyalty. You'll pick up clear communication, empathy, de-escalation, and follow-up methods, along with structured processes, straightforward SOPs, and ethical policy application to sort out problems quicker, avoid recurring issues, and retain more customers.

Elevify Advantages

Develop Skills

  • Face-to-face recovery scripts: transform upset walk-in customers into loyal regulars.
  • Empathy and de-escalation: manage emotional customers using calm, straightforward language.
  • Complaint workflows: record, prioritise, and settle issues swiftly with easy checklists.
  • Retention tactics: apply clever offers and follow-ups to reduce churn and increase renewals.
  • Data-driven prevention: monitor complaint patterns and address root causes on-site.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses come with a certificate?

Are the courses free?

What is the course duration?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an online course and how does it work?

PDF Course