4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Customer Service and Retention Course equips you with practical tools to manage complaints with confidence, recover tricky in-store situations, and convert issues into customer loyalty. You'll pick up clear communication, empathy, de-escalation, and follow-up methods, along with structured processes, straightforward SOPs, and ethical policy application to sort out problems quicker, avoid recurring issues, and retain more customers.
Elevify Advantages
Develop Skills
- Face-to-face recovery scripts: transform upset walk-in customers into loyal regulars.
- Empathy and de-escalation: manage emotional customers using calm, straightforward language.
- Complaint workflows: record, prioritise, and settle issues swiftly with easy checklists.
- Retention tactics: apply clever offers and follow-ups to reduce churn and increase renewals.
- Data-driven prevention: monitor complaint patterns and address root causes on-site.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses come with a certificate?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an online course and how does it work?
PDF Course
