4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The CRM Customer Service Course teaches you how to record every interaction, manage cases, and monitor key metrics such as first response time and backlog. You will learn to apply routing, SLAs, and automations to accelerate resolutions, customise communication using complete history, and incorporate knowledge base content. Develop practical dashboards, enhance retention, and convert routine service interactions into quantifiable business outcomes.
Elevify Advantages
Develop Skills
- CRM case management: track, prioritise, and resolve tickets with clear SLAs.
- Sales-focused service: capture leads, upsell, and boost retention from every case.
- Smart CRM organisation: tag, link, and document interactions for quick, accurate support.
- Personalisation at scale: use history, sentiment, and KB links to tailor responses.
- Practical CRM automation: dashboards, routing, and reminders that save time quickly.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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