Back Office Operations Course
This course equips you with essential skills to optimise back office operations in sales environments. You will streamline order management processes, enhance CRM data integrity, reduce operational errors, and improve delivery timelines. Through practical tools, standard operating procedures, and key performance indicators, learners will effectively manage high-volume orders and elevate overall customer satisfaction in a compliant manner.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Gain expertise in efficient back office operations for managing office equipment orders. Master order handling basics, inventory principles, and CRM data accuracy, while implementing automation tools, templates, and standard procedures to minimise errors and delays. Develop proficiency in performance metrics, task prioritisation, communication strategies, and risk management to process more orders precisely, update customers promptly, and ensure seamless, compliant order fulfilment.
Elevify Advantages
Develop Skills
- Master order management: Process intricate B2B orders swiftly and precisely.
- Excel in CRM and ERP data handling: Input, integrate, and verify sales orders flawlessly without revisions.
- Implement basic automation: Leverage checklists, macros, and workflows to reduce administrative workload.
- Drive operations with KPIs: Monitor cycle times, fulfilment rates, and error levels in sales back office.
- Optimise customer service: Handle delays, returns, and service agreements effectively to retain business.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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