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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

Acquire essential skills for flower shop reception and customer service, covering inquiry handling, precise order taking, pricing fundamentals, product knowledge, upselling techniques, delivery coordination, and policies on payments, refunds, plus complaints management. Employ practical scripts, templates, and checklists to enhance communication, minimise mistakes, and foster repeat business.

Elevify Advantages

Develop Skills

  • Master florist product pricing with clear budget quotes and effective upselling.
  • Coordinate delivery schedules seamlessly, including rush orders and updates.
  • Explain retail policies confidently on refunds, payments, and privacy.
  • Excel in professional customer interactions, managing calls, complaints, and sales.
  • Implement order accuracy using checklists, scripts, and records to avoid errors.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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