Flower Shop Reception and Customer Service Course
This course equips you with vital skills for excelling in flower shop reception and customer service. Master handling customer calls, processing orders accurately, applying pricing strategies, coordinating deliveries, managing payments and refunds, and resolving complaints confidently. Utilise effective scripts, checklists, and tools to increase sales, cut down errors, and ensure customer satisfaction in fast-paced environments.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
Acquire essential skills for flower shop reception and customer service, covering inquiry handling, precise order taking, pricing fundamentals, product knowledge, upselling techniques, delivery coordination, and policies on payments, refunds, plus complaints management. Employ practical scripts, templates, and checklists to enhance communication, minimise mistakes, and foster repeat business.
Elevify Advantages
Develop Skills
- Master florist product pricing with clear budget quotes and effective upselling.
- Coordinate delivery schedules seamlessly, including rush orders and updates.
- Explain retail policies confidently on refunds, payments, and privacy.
- Excel in professional customer interactions, managing calls, complaints, and sales.
- Implement order accuracy using checklists, scripts, and records to avoid errors.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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