Building Concierge Training
Elevate your skills in Building Concierge Training for high-end properties. Gain expertise in resident engagement, service excellence, issue resolution scripts, and performance metrics to increase satisfaction, safeguard property value, and optimise real estate management.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This programme equips you with practical tools for delivering top-tier resident service. Master communication strategies, service benchmarks, response protocols, and procedures for reception, packages, amenities, move-ins, and emergencies. Engage in real-life simulations, scripts, and a competency framework to enhance satisfaction, minimise complaints, and ensure seamless operations.
Elevify Advantages
Develop Skills
- Develop resident communication plans: create concise emails, alerts, and notices swiftly.
- Profile luxury residents: analyse demographics and align with service KPIs efficiently.
- Manage front desk tasks: handle reception, packages, and visitors using professional SOPs.
- Deploy service recovery scripts: resolve complaints, delays, and disturbances confidently.
- Implement concierge quality toolkit: use checklists, audits, and training to uphold high standards.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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