Root Cause Analysis Course
This course teaches practical root cause analysis techniques tailored for e-commerce delivery issues, covering problem identification, data analysis, troubleshooting tools, and implementation of corrective actions to improve operations and customer satisfaction.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
The Root Cause Analysis Course equips you with practical tools to swiftly diagnose and resolve e-commerce delivery problems. Learn to identify incidents, examine metrics, and apply 5 Whys, Pareto, and fishbone techniques to uncover the real causes. Establish robust data verification processes, enhance carrier and warehouse efficiency, develop corrective measures, and formulate clear communication and ongoing improvement strategies that minimise errors and safeguard customer satisfaction.
Elevify Advantages
Develop Skills
- Quick problem identification: define delivery incidents and affected KPIs in minutes.
- Data-driven root cause analysis: leverage metrics and analytics to identify genuine operational root causes.
- E-commerce root cause tools: utilise 5 Whys, Pareto, and fishbone for rapid ops failure resolution.
- Fulfilment troubleshooting: investigate split shipments, missing items, and carrier delays.
- Practical solutions: plan, test, and monitor corrective actions with defined responsibilities.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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