After-Sales Training
Gain mastery in handling returns and complaints using established after-sales procedures, de-escalation techniques, and quality assurance methods. Tailored for operations personnel, this training reduces handling durations, elevates first-contact resolution, and improves customer satisfaction at all interaction points, fostering operational excellence and team proficiency.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course equips participants with essential tools to manage returns and complaints efficiently, accurately, and confidently. It covers clear policies, structured workflows, escalation procedures, and system utilisation. Participants develop robust communication and de-escalation abilities via role-playing, quizzes, and practical exercises, while monitoring metrics to enhance response times, first-contact resolution rates, and overall customer satisfaction levels.
Elevify Advantages
Develop Skills
- Master returns processes: execute complete intake, verification, and resolution cycles.
- Apply de-escalation strategies: soothe upset customers swiftly using effective scripts and tone control.
- Navigate policies and service agreements: implement guidelines, exceptions, and authorisations assuredly.
- Develop quality assurance and coaching: conduct audits, peer evaluations, and improvement feedback.
- Optimise operations via metrics: monitor first-contact resolution, satisfaction scores, and processing times for better results.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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