supervision training
Supervision Training Essentials empowers managers with actionable tools to define precise goals, coach effectively, interpret key team metrics, avert burnout, and facilitate impactful one-on-ones. Achieve elevated performance, greater accountability, and improved customer satisfaction through proven methods tailored for real-world application.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course equips supervisors with practical strategies to establish clear performance objectives, craft SMART KPIs, and convert business goals into trackable outcomes. Participants gain skills in confident coaching, providing constructive feedback, mitigating burnout, and conducting productive one-on-one sessions. Additionally, master techniques for assessing team performance, monitoring weekly progress, reporting to executives, and making swift adjustments for sustained enhancements.
Elevify Advantages
Develop Skills
- Master coaching and feedback: conduct impactful performance discussions swiftly.
- Excel in KPI and goal setting: transform business needs into precise, measurable aims.
- Analyse support metrics: interpret AHT, CSAT, NPS, and QA data to identify issues promptly.
- Perform root-cause analysis: apply 5 Whys and fishbone diagrams to resolve persistent challenges.
- Establish supervision routines: create efficient monthly reviews, standups, and follow-ups.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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