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supervision training

supervision training
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course equips supervisors with practical strategies to establish clear performance objectives, craft SMART KPIs, and convert business goals into trackable outcomes. Participants gain skills in confident coaching, providing constructive feedback, mitigating burnout, and conducting productive one-on-one sessions. Additionally, master techniques for assessing team performance, monitoring weekly progress, reporting to executives, and making swift adjustments for sustained enhancements.

Elevify Advantages

Develop Skills

  • Master coaching and feedback: conduct impactful performance discussions swiftly.
  • Excel in KPI and goal setting: transform business needs into precise, measurable aims.
  • Analyse support metrics: interpret AHT, CSAT, NPS, and QA data to identify issues promptly.
  • Perform root-cause analysis: apply 5 Whys and fishbone diagrams to resolve persistent challenges.
  • Establish supervision routines: create efficient monthly reviews, standups, and follow-ups.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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