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Practical Service Quality Management Course

Practical Service Quality Management Course
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into focused improvements. Set clear CSAT, NPS, CES goals, analyse multi-channel data, and connect initiatives to KPIs. Acquire hands-on tools for root-cause analysis, change management, and ongoing enhancement to rapidly improve service quality and customer loyalty.

Elevify Advantages

Develop Skills

  • Design service KPIs: set precise CSAT, NPS, CES targets that boost ROI.
  • Create efficient customer surveys: develop, test, and launch concise, unbiased forms swiftly.
  • Map customer journeys: identify pain points and quick wins across all touchpoints.
  • Analyse CX data: convert trends, dashboards, and text feedback into actionable steps.
  • Implement improvement pilots: connect actions to KPIs and rapidly scale successful initiatives.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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