Practical Service Quality Management Course
Master practical service quality management: design effective surveys, monitor KPIs, analyse trends and customer feedback, and transform insights into actions that enhance satisfaction, loyalty, and performance in service operations. This course equips you with tools for robust metrics, root-cause analysis, and continuous improvement to elevate customer experience.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into focused improvements. Set clear CSAT, NPS, CES goals, analyse multi-channel data, and connect initiatives to KPIs. Acquire hands-on tools for root-cause analysis, change management, and ongoing enhancement to rapidly improve service quality and customer loyalty.
Elevify Advantages
Develop Skills
- Design service KPIs: set precise CSAT, NPS, CES targets that boost ROI.
- Create efficient customer surveys: develop, test, and launch concise, unbiased forms swiftly.
- Map customer journeys: identify pain points and quick wins across all touchpoints.
- Analyse CX data: convert trends, dashboards, and text feedback into actionable steps.
- Implement improvement pilots: connect actions to KPIs and rapidly scale successful initiatives.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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