MCO course
The MCO Course provides retail managers with actionable tools to elevate sales performance, optimise operations, and reduce customer complaints through effective use of KPIs, structured action plans, service standards, and team management systems that deliver quantifiable improvements on a weekly basis. Participants master retail metrics, strategic planning, sales enhancement techniques, service delivery, and staff coaching to sustain long-term store success.

4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This MCO Course equips you with practical strategies to rapidly enhance store performance. You will learn to create 8-12 week action plans, establish key performance indicators (KPIs), and conduct straightforward A/B tests to drive sales growth. Gain expertise in customer service protocols, minimising complaints, and optimised scheduling, while leveraging dashboards, escalation procedures, and sales methods customised for mid-range fashion retail to achieve consistent weekly improvements confidently.
Elevify Advantages
Develop Skills
- Mastery of retail KPIs: swiftly track, analyse, and respond to essential fashion store metrics.
- Effective action planning: develop 8-12 week plans with defined responsibilities, timelines, and measurable KPIs.
- Sales optimisation: implement merchandising, promotions, and sales scripts to boost store conversion rates.
- Service excellence: streamline queues, standardise customer interactions, and swiftly address complaints.
- Team performance enhancement: optimise scheduling based on footfall and coach teams with straightforward daily routines.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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