Group management training
4.7/5
Gain expertise in group management through hands-on tools for designing teams, managing change, resolving conflicts, and enhancing cross-selling. Align stakeholders, define roles precisely, optimise communication channels, and leverage performance metrics to elevate hybrid teams focused on customer success and measurable results.

4.7 rating
4 to 360 hours of flexible workload
certificate valid in your country
What Will I Learn?
This programme equips you with practical strategies to define clear roles, foster cross-functional teamwork, and lead transformations confidently. You will master stakeholder engagement, hybrid communication setups, conflict resolution techniques, and key metrics such as NPS, CSAT, and SLAs for informed decision-making. Conclude with a 60-90 day action plan to boost collaboration, cross-selling outcomes, and customer satisfaction right away.
Elevify Advantages
Develop Skills
- Lead change effectively by applying ADKAR, Kotter models, and stakeholder strategies in live team settings.
- Master team structuring with RACI matrices, SLAs, and collaborative dashboards for swift implementation.
- Optimise hybrid interactions via impactful asynchronous updates and inclusive virtual meetings.
- Handle conflicts and negotiations using proven frameworks to ease inter-team disputes.
- Drive revenue growth and customer experience with NPS, CSAT, and SLA metrics while minimising churn.
Suggested Summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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