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group management training

4.7/5
group management training
4.7 rating
4 to 360 hours of flexible workload
certificate valid in your country

What Will I Learn?

This programme equips you with practical strategies to define clear roles, foster cross-functional teamwork, and lead transformations confidently. You will master stakeholder engagement, hybrid communication setups, conflict resolution techniques, and key metrics such as NPS, CSAT, and SLAs for informed decision-making. Conclude with a 60-90 day action plan to boost collaboration, cross-selling outcomes, and customer satisfaction right away.

Elevify Advantages

Develop Skills

  • Lead change effectively by applying ADKAR, Kotter models, and stakeholder strategies in live team settings.
  • Master team structuring with RACI matrices, SLAs, and collaborative dashboards for swift implementation.
  • Optimise hybrid interactions via impactful asynchronous updates and inclusive virtual meetings.
  • Handle conflicts and negotiations using proven frameworks to ease inter-team disputes.
  • Drive revenue growth and customer experience with NPS, CSAT, and SLA metrics while minimising churn.

Suggested Summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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